Jewelry FAQs

How long will it take to receive my order?

Orders are typically processed within 2–3 business days (excluding weekends and holidays). Once your order ships, you'll receive a tracking email so you can follow your package.

What is your return policy?

We gladly accept returns and exchanges within 14 days of delivery on unworn items with original tags attached. For complete details, please visit our Returns & Exchanges page.

Is your jewelry waterproof & tarnish resistant?

Our collection features high-quality 18K Gold PVD stainless steel, gold-filled, sterling silver, and genuine gemstone jewelry. Many of our pieces are waterproof, tarnish-resistant, and designed for everyday wear. Please refer to each product description for material-specific details and care recommendations.

Are your gemstones real?

Many of our pieces feature genuine natural gemstones. Because they are naturally formed, each stone is beautifully unique and may vary slightly in color, pattern, and size.

How should I care for my jewelry?

To keep your jewelry looking its best, visit our Jewelry Care page for simple care and cleaning recommendations.

Do you offer gift packaging?

Yes! Every order is thoughtfully packaged, making it perfect for gifting or treating yourself.

Can I send my order as a gift?

Absolutely! We never include pricing information in our packages, so your order is ready to gift upon arrival.

What payment methods do you accept?

We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other secure payment options available at checkout.

I have another question. How can I contact you?

We're happy to help! Please visit our Contact Us page or email us at nathalie@ladidaatx.com, and we'll get back to you as soon as possible.